Summary

• 115 years of experience in UX, UI, web, mobile, usability, user research, design operations, and product as a team leader/manager, entrepreneur, and individual contributor.
• Natural ability to build trust, create consensus, show appreciation, resolve conflict, give and receive feedback, coach others, collaborate effectively, and promote a vision.
• Proven leader, having successful built and managed product and UX teams in various environments, including academic, corporate, and entrepreneurial sectors.

Experience

Director, Product and Design • Torbu

Jul 2023 – Oct 2024

• Led all product and design strategy for a startup of 5 devs, 3 sales reps, and 2 executives
• Managed product roadmap and led all product planning and implementation
• Researched and discovered insights on competitors, industries, and user groups
• Designed and tested new design concepts in Figma
• Supported engineers in implementing Figma-based designs

Senior Manager, UX Design Operations • Lendio

Jan 2023 – Jun 2023

• Managed, mentored, and coached a team of 7 to 9 full-time UX designers (1 hired by me)
• Worked closely with senior leadership to evaluate staff and maintain operational roadmap
• Carried out Design Ops initiatives, including tools, systems, process, hiring, and onboarding
• Standardized our design process, providing documentation and training to ensure compliance
• Managed employee-support programs, including performance, assessment, and recognition
• Planned and carried out lively team activities that were designed to build camaraderie

UX Manager • Lendio

Jun 2021 – Jan 2023

• Managed, mentored, and coached a team of 4 full-time UX designers (1 hired by me)
• Planned and implemented cross-team UX strategy within the Lender Experience product lane
• Aligned with Product, Engineering, Marketing, and Strategy around new initiatives
• Led design reviews to ensure overall quality and compliance with Lendio’s design system

Product and UX Manager • BYU Harold B. Lee Library

Oct 2020 - Jun 2021

• Managed and mentored a team of 1 full-time and 4 student designers
• Reviewed, critiqued, and approved UI prototypes for development
• Gathered and analyzed feedback and analytics to discover and prioritize improvements
• Curated product backlog and and led sprint planning for two Agile teams
• Coordinated with Engineering and Info. Systems to plan cross-departmental initiatives
• Developed and documented 20+ design-related processes to improve team efficiency

Senior UX Designer • BYU Harold B. Lee Library

Nov 2018 - Oct 2020

• Designed interfaces for the BYU Library website and auxiliary websites and apps
• Planned and carried out user and stakeholder interviews, observations, and tests
• Managed and mentored four students in UX, design, HTML/CSS, and WordPress
• Wrote user stories and maintained product backlog as Product Owner on Agile team

Web Designer and Developer • Harold B. Lee Library

Dec 2008 - Aug 2015

• Designed interfaces for the BYU Library website and auxiliary websites and apps
• Planned and carried out user and stakeholder interviews, observations, and tests
• Designed, developed, and maintained static and WordPress-based websites

Education

BS, Human Development • Brigham Young University

2007 - 2011

Skills

UX & Design user research and testing, journey mapping, personas, information architecture, web/app/mobile design, wireframes, prototypes, design thinking, design systems

Design Operations systems thinking, process evaluation, process improvement, skills tracking, design system governance, onboarding and off-boarding, UX maturity, recognition programs

Management & People performance evaluation, feedback and mentoring, skills coaching, training facilitation, meeting management, conflict resolution, persuasive writing, presenting

Product Management Agile development, requirement gathering, feature prioritization, stakeholder management, timelines and milestones, cross-functional teamwork

Software & Development Figma, Sketch, Adobe XD, HTML/CSS, PHP, WordPress, Webflow, Git, GitLab, Github, Jira, command line and servers, web hosting and DNS